After completing your order, you will receive:

• A welcome email.

• A copy of your receipt

• Your 7-digit iMPlayer Management Code (required to log into the iMPlayer app. No Username/Password required.)

• Step-by-step download, installation, and login instructions

Login details are sent to your verified email within 60 minutes of payment confirmation.

During peak hours, delivery may be delayed up to 1 hour. Please check your spam or junk folder before contacting support.

Live Setup Assistance (Optional)

We offer optional live phone setup assistance for one device per subscription.

This includes help with:

• Downloading and installing iMPlayer

• Logging in using your 7-digit Management Code

• Basic VPN setup (if required)

To use live setup assistance, please ensure:

• You have a stable internet connection

• You have a compatible streaming device

• You are available during the scheduled call window.

• You must schedule the call at your convenience through the online scheduler.

Setup assistance is limited to 1 device only.

Supported Devices

Fire TV Devices

• Fire Stick (the new Fire Stick 4k Select model is not compatible)

• Fire TV Cube

Android TV Devices

• Google TV Streamer

• ONN 4K Streaming Box

• TiVo Stream 4K

• Nvidia Shield

• Formuler Android boxes

• Most certified Android TV OS devices

Mobile Devices

• Android phones & tablets

• iPhone & iPad

Apple TV

• Apple TV (via compatible IMPlayer version)

Mag Devices

Not Supported

• Roku devices

• Samsung Smart TVs (Tizen OS)

• LG Smart TVs (WebOS)

• Web browsers / PC

A compatible device is required before purchasing. If you are unsure whether your device is supported, please verify with us first to avoid activation issues.

No. We do not offer browser or web-based streaming. A compatible device using the iMPlayer app is required.

Login details are typically sent within 30 minutes after payment is confirmed. During peak hours, activation may take up to 1 hour. All login details are delivered to the verified email address used at checkout.

Please check your spam or junk folder before contacting support. If you selected live setup assistance, you may schedule your call after receiving your login details.

Yes. We provide premium access to iMPlayer through your 7-digit Management Code, which is sent after signup.

You do not need to purchase iMPlayer separately when using our service.

iMPlayer can be downloaded directly onto your device:

• Android devices: Google Play Store (search for iMPlayer)

• Apple devices: Apple App Store (search for iMPlayer)

• Fire Stick / Fire TV: Install using the Downloader app. Follow app installation instructions found at:

After installing the app, select Management Code Login and enter your 7-digit code.